| General: | | |
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| Q: | | What kind of free treat will I get with my order? |
| A: | | The free treat included with every order changes frequently, but will always be either a trial package or a cookie. |
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| Q: | | How soon can I expect to receive my order? |
| A: | | Most orders ship the same day, and all orders are guaranteed to ship within two business days. |
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| Q: | | How do I check the status of my order? |
| A: | | Go to the “Customer Service” page, and type in your Confirmation Number. You are also welcome to call us for a status on your order any time, 608-335-1917. |
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| Q: | | I lost my account password. How can I find out what it is? |
| A: | | Go to the “Customer Service” page and click on the link titled “Lost Password”. |
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| Q: | | How can I view my past orders? |
| A: | | Go to the “Customer Service” page, click the “Account History” link, this will show you all past orders and their status. |
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| Ordering: | | |
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| Q: | | I would like to purchase something as a gift for a friend. Can you wrap it for me and ship it directly to them? |
| A: | | Yes. Before you check out go to the “Gift Wrapping” category, and purchase the wrapping you would like. During checkout enter your friends name and address in the “Ship To” information. |
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| Q: | | Can I in the same purchase buy something to gift wrap and ship to someone else, and buy something for myself to be shipped to me? |
| A: | | If you place your order online you will have to make two separate purchases. If you call us (608-335-1917) to place your order we can do it all as one purchase. |
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| Q: | | How can purchase an item I saw last time I shopped chpetgifts.com but is no longer listed on the site? |
| A: | | Items on order with an inventory of zero are not listed in our online catalog. Please give us a call (608-335-1917) to find out if the item you would like is on back order, or if it has been discontinued. |
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| Q: | | I’m having trouble completing an order. Can I talk to someone for help? |
| A: | | Yes. You can reach us at 608-335-1917 during store hours, and we’ll be happy to assist you. |
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| Q: | | I have questions regarding a specific product. How can I get it answered? |
| A: | | For product, or any other questions, you can reach us at 608-335-1917 during store hours, and we’ll be happy to assist you. Or you can email us using the form on the “Contact Us” page. |
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| Shipping: | | |
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| Q: | | Does CH Pet Gifts deliver to P.O. Boxes? |
| A: | | CH Pet Gifts does not ship to P.O. Boxes. |
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| Q: | | Does CH Pet Gifts ship internationally? |
| A: | | CH Pet Gifts does not ship internationally at this time. |
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